Guest Experience Agent — Hotel Front Desk & Concierge

Ko'a Kea Operations, LLC; Koloa (HI); On-site; USD 31,311 - 44,594; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

401K

Paid Time Off

Birthday Holiday

Gone Fishing Holiday

Job summary

Ko'a Kea Operations, LLC in Koloa, Hawaii, is seeking a Guest Service Agent to create a memorable experience for hotel guests with exceptional service. Responsibilities include check-in and check-out processes, coordinating guest requests, and maintaining a clean environment.

Candidates should possess good mathematical skills, ability to multi-task, and communicate effectively in English. The position offers benefits including health insurance and paid time off.

Qualifications

• Ability to learn quickly and work in a fast-paced environment.
• Ability to stand for extended periods of time.
• Ability to lift and move a minimum of 20 pounds.

Responsibilities

• Assist guests with check-in and check-out processes.
• Coordinate and book dining reservations and activities.
• Respond to and resolve guest requests and complaints.

Skills

Knowledge of the English language

Good mathematical and basic computer skills

Ability to multi-task

Ability to actively listen

Ability to remain calm under pressure

Education

High school education

Tools

Microsoft Office

PMS software

Job description

Ko'a Kea Operations, LLC in Koloa, Hawaii, is seeking a Guest Service Agent to create a memorable experience for hotel guests with exceptional service. Responsibilities include check-in and check-out processes, coordinating guest requests, and maintaining a clean environment.

Candidates should possess good mathematical skills, ability to multi-task, and communicate effectively in English. The position offers benefits including health insurance and paid time off.