Guest Experience Agent — Front Desk

Sheraton Kauai Coconut Beach Resort; Kapaa (HI); On-site; USD 38,000 - 48,000; Full time

Job summary

Sheraton Kauai Coconut Beach Resort is seeking a Front Desk Agent to welcome guests and ensure a memorable stay on Kauai. You will manage check-ins/outs, respond to guest inquiries, and provide local recommendations with aloha spirit.

The ideal candidate brings customer service experience, cash handling skills, and strong communication. This on-site role offers a friendly team and a vibrant hospitality environment on beautiful Kauai.

Qualifications

• Experience in a customer service role, preferably hospitality
• Strong communication and interpersonal skills
• Proficient with hotel systems and cash handling

Responsibilities

• Provide exceptional customer service and create a positive first impression for guests
• Efficiently handle guest check-ins and check-outs with accuracy
• Respond promptly to inquiries and resolve issues professionally
• Assist guests with recommendations on local attractions, dining and hotel amenities
• Collaborate with departments to ensure seamless guest experiences
• Maintain a clean, organized front desk area
• Handle cash and credit card transactions accurately
• Demonstrate attention to detail and proactive guest satisfaction

Skills

Customer service

Cash handling

Communication

Interpersonal skills

Job description

Sheraton Kauai Coconut Beach Resort is seeking a Front Desk Agent to welcome guests and ensure a memorable stay on Kauai. You will manage check-ins/outs, respond to guest inquiries, and provide local recommendations with aloha spirit.

The ideal candidate brings customer service experience, cash handling skills, and strong communication. This on-site role offers a friendly team and a vibrant hospitality environment on beautiful Kauai.