Guest Services Specialist: Front Desk & Guest Experience

TownePlace Suites Smyrna; Smyrna (TN); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

401(k) with matching

Employee Assistance Program

Stay Discounts

Job summary

A local hospitality company in Smyrna, Tennessee is seeking a Guest Services / Front Desk Representative to deliver exceptional customer service and manage guest interactions. Candidates should possess strong communication skills and be able to work flexible hours. Responsibilities include ensuring guest satisfaction, performing administrative tasks, and maintaining security protocols. This role offers a supportive work environment that values teamwork and personal growth.

Qualifications

• Must communicate effectively in writing, by telephone, and in person.
• Able to work under pressure and manage various tasks.
• Experience in a customer-facing role preferred.

Responsibilities

• Deliver outstanding customer service and ensure guest satisfaction.
• Perform clerical duties and assist guests with requests.
• Maintain security and confidentiality of guest information.

Skills

Customer service

Communication

Organization

Flexible schedule

Problem-solving

Tools

PMS reservation systems

PBX phone system

Job description

A local hospitality company in Smyrna, Tennessee is seeking a Guest Services / Front Desk Representative to deliver exceptional customer service and manage guest interactions. Candidates should possess strong communication skills and be able to work flexible hours. Responsibilities include ensuring guest satisfaction, performing administrative tasks, and maintaining security protocols. This role offers a supportive work environment that values teamwork and personal growth.