Guest Service & Operations Supervisor

Wingstop; Hopkinsville (KY); On-site; USD 17,000 - 22,000; Full time

Job summary

Wingstop in Hopkinsville, KY is seeking a team member to assist the crew and provide friendly, responsive service to guests. You will help prepare and package orders, monitor cash handling, and support store operations to uphold standards and timely service.

The role includes training staff, managing inventory, covering shifts, and enforcing company policies to maintain a clean, efficient, and welcoming restaurant for every guest.

Qualifications

• Experience with POS systems and cash registers.
• Basic computer knowledge.
• Ability to effectively resolve complaints.

Responsibilities

• Assist the crew with guests to ensure welcome, friendly service.
• Prepare and package orders accurately and timely according to Wingstop standards.
• Monitor cashiers for adherence to corporate guidelines and surveys.
• Oversee cash handling and reconciliation procedures; ensure deposits balance.
• Conduct one-on-one counseling with the store manager for employee assessments.
• Enforce cleanliness and accountability for damages or policy violations.
• Train staff to meet service quality and appearance standards.
• Meet scheduling requirements and cover shifts to keep operations running smoothly.
• Manage daily and weekly inventory; ensure timely truck deliveries.
• Inspect deliveries and equipment; maintain temperature logs; report differences.

Skills

POS systems

Basic computer knowledge

Complaint resolution

Job description

Wingstop in Hopkinsville, KY is seeking a team member to assist the crew and provide friendly, responsive service to guests. You will help prepare and package orders, monitor cash handling, and support store operations to uphold standards and timely service.

The role includes training staff, managing inventory, covering shifts, and enforcing company policies to maintain a clean, efficient, and welcoming restaurant for every guest.