Operations Shift Leader - Guest Experience & Training

Wingstop; Traceland North (MS); On-site; USD 17,000 - 21,000; Full time

Job summary

Wingstop is seeking a shift leader to supervise daily operations, train crew members, and ensure guests receive friendly, responsive service. You will manage schedule adherence, inventory, and quality control, while upholding company policies and food-safety standards.

The role emphasizes leading by example, maintaining a clean, safe workspace, and delivering a flavorful guest experience that aligns with Wingstop’s brand promise.

Qualifications

• Experience in hospitality or food service is preferred.
• Ability to supervise shifts and enforce policies.
• Strong customer service and leadership abilities.

Responsibilities

• Train employees to meet service quality and appearance standards.
• Meet scheduling requirements and cover shifts as needed.
• Supervise shift leaders to ensure proper opening/closing procedures.
• Oversee inventory and chicken counts, waste, and costs.
• Ensure cleanliness, equipment maintenance, and adherence to procedures.
• Handle cash and card transactions with accuracy and integrity.

Skills

Guest service

Leadership

Training staff

Shift supervision

Inventory management

Cash handling

Policy enforcement

Tools

POS system

Job description

Wingstop is seeking a shift leader to supervise daily operations, train crew members, and ensure guests receive friendly, responsive service. You will manage schedule adherence, inventory, and quality control, while upholding company policies and food-safety standards.

The role emphasizes leading by example, maintaining a clean, safe workspace, and delivering a flavorful guest experience that aligns with Wingstop’s brand promise.