Guest Experience Lead & Operations Coach

Wing Stop; White House (TN); On-site; USD 26,000 - 34,000; Full time

Job summary

Wing Stop in the United States is seeking a dedicated shift supervisor to assist the crew and ensure guests receive welcoming, friendly and courteous service. You will oversee order preparation, packaging, and ensuring Wing Stop standards are met with accuracy and timeliness, while managing cash handling, scheduling, inventory, and training to maintain a clean, efficient store.

The role requires experience with POS systems, basic computer skills, and the ability to resolve issues professionally

Qualifications

• Experience with POS systems and cash registers.
• Basic computer knowledge.
• Ability to effectively resolve complaints.

Responsibilities

• Assist the crew with guests to ensure welcoming, responsive service.
• Prepare and package orders according to Wing Stop standards, ensuring accuracy and timely delivery.
• Check cashiers follow corporate guidelines, including using the name and surveys.
• Oversee cash handling and reconciliation; ensure deposits and credit card transactions balance.
• Make employee assessments by one-on-one counseling with the store manager.
• Hold crew accountable for cleanliness and proper care of company property.
• Be knowledgeable about policies, guidelines, and training programs.
• Be fair and consistent with corrective actions for violations of company rules and procedures.
• Achieve service quality and facility appearance objectives through training and a positive environment.
• Meet scheduling requirements and cover shifts; follow up on callouts/no-shows.
• Manage daily and weekly inventory.
• Ensure weekly truck deliveries arrive on time and manage costs by ordering only needed items.
• Inspect received products for correct counts and condition; report differences to the store manager.
• Inspect equipment daily and maintain the temp log.
• Prepare for QSC and maintain cleanliness, procedures, and equipment to standard.

Skills

POS systems

Basic computer knowledge

Complaint resolution

Job description

Wing Stop in the United States is seeking a dedicated shift supervisor to assist the crew and ensure guests receive welcoming, friendly and courteous service. You will oversee order preparation, packaging, and ensuring Wing Stop standards are met with accuracy and timeliness, while managing cash handling, scheduling, inventory, and training to maintain a clean, efficient store.

The role requires experience with POS systems, basic computer skills, and the ability to resolve issues professionally