Shift Leader: Guest Experience & Ops Excellence

Wingstop; San Antonio (TX); On-site; USD 21,000 - 28,000; Full time

Job summary

Wingstop is seeking a Restaurant Supervisor I to support the General Manager and Restaurant Supervisor II in day-to-day operations, directing activities during the GM/RSII absence and upholding the restaurant culture and guest experience. This role enforces company and government policies, trains Team Members, monitors cash handling, safety, and cleanliness, and works varying shifts to meet business needs.

The successful candidate will drive operational excellence, manage labor and food costs,

Qualifications

• Must be able to lift up to 50-pound boxes.
• Works a maximum of 40 hours per week, unless approved by Area Coach.

Responsibilities

• Work towards accomplishing team and company goals, including being willing to assist in all positions when needed.
• Ensure excellent customer service and operational goals are consistently above standard via the Ops Scorecard (SMG, QSC, and WingYou).
• Maintain Ops Scorecard goals: Dissatisfaction – 3%, Flavor Lab 99% QSC - 5 Star.
• Ensure all SMG customer cases are addressed within 24 hours, specifically those that are submitted on your shift.
• Must maintain a “guest-first” culture in the restaurant.
• Work varying shifts from week to week.
• Be aware of hours worked. Do not use overtime unless approved by Area Coach.
• Ensure all Team Members are compliant with company standards while driving positive team member engagement and retention (Including handbook, code of conduct, uniform standards, etc.).
• Achieve and maintain operational excellence while ensuring all company procedures are being followed.
• Ensure all Team Members are trained fully in their positions, including providing training to new Team Members.
• Follow all cash management and cash handling policies during their shift, including ensuring the team follows policies and procedures.
• Monitor all paid outs, voids and refunds on your shift
• Drive operational excellence by driving sales and controlling labor and food costs during shifts.
• Ensure employee meals are appropriately utilized and monitored each shift.
• Assist in keeping your restaurant fully staffed and minimize turnover by embodying our core values.
• Delegate appropriate work duties to Team Members by conducting pre-shift huddles.
• Complete Zenput tasks/forms fully and at the appropriate times.
• Ensure the restaurant is always safe for both guests and employees, including food safety, personal safety, and cleanliness.
• Complete Time and Temperature log as needed and verifying all dates in the restaurant.
• Ensure that weekly and monthly cleaning in the restaurant is completed.
• Maintain all work orders for repairs and equipment for the restaurant via Upkeep and communicate to General Manager.
• Including managing all needs related to pest control.
• Must always remain professional when on company property and when communicating with guests, team members, leadership, and office personnel.
• Be a problem solver.
• Must expedite when working without another Supervisor. A Supervisor or the GM must always be in Pilot position.
• Warehouse items.

Job description

Wingstop is seeking a Restaurant Supervisor I to support the General Manager and Restaurant Supervisor II in day-to-day operations, directing activities during the GM/RSII absence and upholding the restaurant culture and guest experience. This role enforces company and government policies, trains Team Members, monitors cash handling, safety, and cleanliness, and works varying shifts to meet business needs.

The successful candidate will drive operational excellence, manage labor and food costs,