Assistant Manager — Guest Experience & Operations

Pilot Companies; Hopkinsville (KY); On-site; USD 32,000 - 44,000; Full time

Job summary

Pilot Companies in Hopkinsville, KY is seeking a dedicated crew supervisor to support guest services and the restaurant team. You will assist guests, ensure timely order preparation, and maintain friendly, responsive service aligned with Wingstop-style standards.

Responsibilities include cash handling, shift coverage, inventory management, training, and upholding cleanliness and safety. You will collaborate with the store manager, enforce policies, and help drive quality, accuracy, and

Qualifications

• Experience with POS systems and cash registers.
• Basic computer knowledge.
• Ability to effectively resolve complaints.

Responsibilities

• Assist the crew with guests to ensure welcoming, friendly service.
• Prepare and package orders according to Wingstop standards, ensuring accuracy and timeliness.
• Check that cashiers follow corporate guidelines and accurate survey usage.
• Oversee cash handling and reconcile procedures, ensuring deposits and card transactions balance.
• Conduct one-on-one counseling with the store manager for employee assessments.
• Maintain cleanliness and ensure equipment and facilities meet standards.
• Meet scheduling requirements and cover shifts to keep operations running smoothly.
• Manage daily and weekly inventory and monitor deliveries.
• Inspect incoming product counts and conditions; report discrepancies to the manager.
• Inspect equipment daily and maintain temperature logs and QSC compliance.

Skills

Guest service

Team leadership

Cash handling

Problem resolution

Inventory management

Tools

POS systems

Cash registers

Job description

Pilot Companies in Hopkinsville, KY is seeking a dedicated crew supervisor to support guest services and the restaurant team. You will assist guests, ensure timely order preparation, and maintain friendly, responsive service aligned with Wingstop-style standards.

Responsibilities include cash handling, shift coverage, inventory management, training, and upholding cleanliness and safety. You will collaborate with the store manager, enforce policies, and help drive quality, accuracy, and