Guest Service & Front Desk Champion

Dimensionhospitality; Baton Rouge (LA); On-site; USD 17,000 - 22,000; Full time

Job summary

Dimension Hospitality is seeking a Guest Service Representative to welcome guests, assist with check-ins and check-outs, and support daily front desk operations to ensure an exceptional guest experience.

You will greet guests, handle reservations, answer questions, and coordinate with housekeeping and other departments, maintaining a clean front desk area and delivering friendly, professional service daily.

Qualifications

• Strong customer service and communication skills.
• Friendly, positive, and professional presence.
• Comfortable using computers and hotel systems.
• Dependable, organized, and able to multitask.
• Prior hotel or customer service experience is helpful but not required.
• Flexible to work any shifts including holidays and weekends.

Responsibilities

• Greet guests and provide friendly, helpful service
• Assist with check ins, check outs, room assignments, and reservations
• Answer guest questions and resolve issues promptly
• Operate the front desk system and process payments
• Communicate with housekeeping and other departments
• Maintain the front desk area in a clean and organized manner
• Handle guest requests and escalations
• Provide local information and general hotel assistance

Skills

Customer service

Communication

Multitasking

Reliable

Job description

Dimension Hospitality is seeking a Guest Service Representative to welcome guests, assist with check-ins and check-outs, and support daily front desk operations to ensure an exceptional guest experience.

You will greet guests, handle reservations, answer questions, and coordinate with housekeeping and other departments, maintaining a clean front desk area and delivering friendly, professional service daily.