Guest Service Specialist: Front Desk & Guest Experience

Dimension Hospitality, LLC; Mahwah (NJ); On-site; USD 22,000 - 28,000; Full time

Job summary

Dimension Hospitality, LLC is seeking a Guest Service Representative to warmly greet guests, manage check-in/check-out, and handle reservations, ensuring smooth front desk operations and an outstanding guest experience.

The role involves answering questions, processing payments, coordinating with housekeeping and other teams, and maintaining a clean front desk. Flexibility for various shifts is appreciated to help deliver memorable stays.

Qualifications

• Strong customer service and communication skills.
• Friendly, positive, and professional presence.
• Comfortable using computers and hotel systems.
• Dependable, organized, and able to multitask.

Responsibilities

• Greet guests and provide friendly, helpful service.
• Assist with check-ins, check-outs, reservations, and daily service needs.
• Answer guest questions and resolve issues promptly.
• Operate the front desk system and process payments.
• Communicate with housekeeping and other departments.
• Maintain the front desk area in a clean and organized manner.
• Handle guest requests and escalate concerns when needed.
• Provide local information and general hotel assistance.

Skills

Customer service

Communication

Professional presence

Multitasking

Tools

Front desk software

Job description

Dimension Hospitality, LLC is seeking a Guest Service Representative to warmly greet guests, manage check-in/check-out, and handle reservations, ensuring smooth front desk operations and an outstanding guest experience.

The role involves answering questions, processing payments, coordinating with housekeeping and other teams, and maintaining a clean front desk. Flexibility for various shifts is appreciated to help deliver memorable stays.