Guest Experience Specialist – Front Desk

Dimension Hospitality Group; Highlands Ranch (CO); On-site; USD 32,000 - 42,000; Full time

Job summary

Dimension Hospitality Group is seeking a friendly Guest Service Representative to welcome guests, assist with check-ins/check-outs, and support daily front desk operations. You will resolve guest questions, process payments, and coordinate with housekeeping and other departments to ensure a seamless stay.

The role emphasizes strong customer service, professional appearance, and the ability to multitask in a fast-paced hotel environment.

Qualifications

• Strong customer service and communication skills.
• Friendly, positive, and professional presence.
• Comfortable using computers and hotel systems.
• Dependable, organized, and able to multitask.

Responsibilities

• Greet guests and provide friendly, helpful service
• Assist with check ins, check outs, room assignments, and reservations
• Answer guest questions and resolve issues promptly
• Operate the front desk system and process payments
• Communicate with housekeeping and other departments
• Maintain the front desk area in a clean and organized manner
• Handle guest requests and escalat concerns when needed
• Provide local information and general hotel assistance

Skills

Customer service

Communication

Problem solving

Multitasking

Job description

Dimension Hospitality Group is seeking a friendly Guest Service Representative to welcome guests, assist with check-ins/check-outs, and support daily front desk operations. You will resolve guest questions, process payments, and coordinate with housekeeping and other departments to ensure a seamless stay.

The role emphasizes strong customer service, professional appearance, and the ability to multitask in a fast-paced hotel environment.