Guest Service Specialist — Front Desk & Guest Experience

Dimensionhospitality; Ridgecrest (CA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Supportive team

Growth opportunities

Guest interaction daily

Job summary

Dimension Hospitality is seeking a Guest Service Representative to assist guests with check-ins, check-outs, reservations, and daily service needs, ensuring smooth front desk operations and an exceptional guest experience. You will greet guests, handle room assignments, answer questions, and collaborate with housekeeping and other departments to maintain a welcoming environment.

Prior hospitality experience is helpful but not required, and flexible shifts including holidays and weekends are

Qualifications

• Strong customer service and communication skills.
• Friendly, positive, and professional presence.
• Comfortable using computers and hotel systems.
• Dependable, organized, and able to multitask.
• Prior hotel or customer service experience is helpful but not required.
• Flexible to work any shifts including holidays and weekends.

Responsibilities

• Greet guests and provide friendly, helpful service
• Assist with check ins, check outs, room assignments, and reservations
• Answer guest questions and resolve issues promptly
• Operate the front desk system and process payments
• Communicate with housekeeping and other departments
• Maintain the front desk area in a clean and organized manner
• Handle guest requests and elevate concerns when needed
• Provide local information and general hotel assistance

Skills

Customer service

Communication

Professional presence

Computer skills

Multitasking

Reliability

Job description

Dimension Hospitality is seeking a Guest Service Representative to assist guests with check-ins, check-outs, reservations, and daily service needs, ensuring smooth front desk operations and an exceptional guest experience. You will greet guests, handle room assignments, answer questions, and collaborate with housekeeping and other departments to maintain a welcoming environment.

Prior hospitality experience is helpful but not required, and flexible shifts including holidays and weekends are