Guest Experience Specialist — Front Desk & Service

Dimension Hospitality Group; Bossier City (LA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Supportive team environment

Growth opportunities in front desk and

Daily guest interactions

Job summary

Dimension Hospitality Group is seeking a friendly Guest Service Representative to help guests with check-ins, check-outs, reservations, and daily service needs. You will support smooth front desk operations and contribute to memorable stays.

You will greet guests, answer questions, operate the front desk system, coordinate with housekeeping, and deliver exceptional service across shifts, including holidays and weekends, in a welcoming hotel environment.

Qualifications

• Strong customer service and communication skills.
• Friendly, positive, and professional presence.
• Comfortable using computers and hotel systems.
• Dependable, organized, and able to multitask.
• Prior hotel or customer service experience is helpful but not required.
• Flexible to work any shifts including holidays and weekends.

Responsibilities

• Greet guests and provide friendly, helpful service
• Assist with check ins, check outs, room assignments, and reservations
• Answer guest questions and resolve issues promptly
• Operate the front desk system and process payments
• Communicate with housekeeping and other departments
• Maintain the front desk area in a clean and organized manner
• Handle guest requests and elevate concerns when needed
• Provide local information and general hotel assistance

Skills

Customer service

Communication skills

Professional presence

Computer systems literacy

Multitasking

Hospitality experience

Flexibility with shifts

Tools

Property Management System (PMS)

Job description

Dimension Hospitality Group is seeking a friendly Guest Service Representative to help guests with check-ins, check-outs, reservations, and daily service needs. You will support smooth front desk operations and contribute to memorable stays.

You will greet guests, answer questions, operate the front desk system, coordinate with housekeeping, and deliver exceptional service across shifts, including holidays and weekends, in a welcoming hotel environment.