Guest Experience Specialist - Front Desk

Dimension Hospitality Group; Mahwah (NJ); In loco; USD 30.000 - 42.000; Tempo pieno

Vantaggi offerti da questo lavoro

Opportunities to grow in front desk &

Descrizione del lavoro

Dimension Hospitality is seeking a friendly Guest Service Representative to assist guests with check-ins and check-outs, reservations, and daily service needs. You will help ensure smooth front desk operations and deliver an exceptional guest experience.

Join a supportive team with growth opportunities in front desk and hotel operations. This role offers daily interaction with guests and a chance to make a real impact on their stays.

Competenze

• Strong customer service and communication skills.
• Friendly, positive, and professional presence.
• Comfortable using computers and hotel systems.
• Dependable, organized, and able to multitask.
• Prior hotel or customer service experience is helpful but not required.
• Flexible to work any shifts including holidays and weekends.

Mansioni

• Greet guests and provide friendly, helpful service.
• Assist with check ins, check outs, room assignments, and reservations.
• Answer guest questions and resolve issues promptly.
• Operate the front desk system and process payments.
• Communicate with housekeeping and other departments.
• Maintain the front desk area in a clean and organized manner.
• Handle guest requests and escape concerns when needed.
• Provide local information and general hotel assistance.

Conoscenze

Customer service

Communication skills

Professional presence

Multitasking

Strumenti

Front desk software

Hotel systems

Descrizione del lavoro

Dimension Hospitality is seeking a friendly Guest Service Representative to assist guests with check-ins and check-outs, reservations, and daily service needs. You will help ensure smooth front desk operations and deliver an exceptional guest experience.

Join a supportive team with growth opportunities in front desk and hotel operations. This role offers daily interaction with guests and a chance to make a real impact on their stays.