Guest Experience Specialist - Front Desk & Reservations

Dimensionhospitality; Yaphank (NY); On-site; USD 36,000 - 48,000; Full time

Job summary

Dimension Hospitality is seeking a Guest Service Representative to assist guests with check-ins, check-outs, reservations, and daily service needs. You will support smooth front desk operations and help create memorable stays for guests in a fast-paced hotel setting.

Responsibilities include greeting guests, handling check-ins/outs, managing reservations, and coordinating with housekeeping. A friendly, professional demeanor and comfort with hotel systems are essential for success in this role.

Qualifications

• Strong customer service and communication skills.
• Friendly, positive, and professional presence.
• Comfortable using computers and hotel systems.
• Dependable, organized, and able to multitask.
• Prior hotel or customer service experience is helpful but not required.
• Flexible to work any shifts including holidays and weekends.

Responsibilities

• Greet guests and provide friendly, helpful service
• Assist with check ins, check outs, room assignments, and reservations
• Answer guest questions and resolve issues promptly
• Operate the front desk system and process payments
• Communicate with housekeeping and other departments
• Maintain the front desk area in a clean and organized manner
• Handle guest requests and elevate concerns when needed
• Provide local information and general hotel assistance

Skills

Customer service

Communication skills

Professional presence

Computer skills

Multitasking

Flexible shifts

Job description

Dimension Hospitality is seeking a Guest Service Representative to assist guests with check-ins, check-outs, reservations, and daily service needs. You will support smooth front desk operations and help create memorable stays for guests in a fast-paced hotel setting.

Responsibilities include greeting guests, handling check-ins/outs, managing reservations, and coordinating with housekeeping. A friendly, professional demeanor and comfort with hotel systems are essential for success in this role.