Guest Service Captain & Valet Lead

Towne Park, LLC.; Saint Augustine (FL); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

401k retirement plan

Accident insurance

Critical illness insurance

Telemedicine

Job summary

The Guest Service Captain at Towne Park, LLC. will orchestrate the service experience for hotel guests, coordinating with the Account Manager to ensure service standards are met.

This non-manager role involves administration, troubleshooting, and guiding other staff when the manager is not on-site. Responsibilities include guest assistance, vehicle parking coordination, and maintaining guest confidentiality while following Towne Park’s procedures.

Qualifications

• High school diploma or GED required; ability to pass a background check, MVR and drug screen.
• Six months related experience and/or training.
• Valid driver’s license with clean driving record.
• Ability to speak, read and write Standard English; clear communication of instructions and guest needs.

Responsibilities

• Greet and assist guests with a friendly, professional demeanor.
• Open doors for guests and assist with parking and retrieval of vehicles.
• Provide bell services and assist with directions, taxis, reservations, and inquiries.
• Maintain knowledge of facility amenities, rates, and local attractions to inform guests.
• Lead by example to promote teamwork and support scheduling and shift communication.

Skills

Customer service

English proficiency

Communication

Driving

Education

High school diploma or GED

Job description

The Guest Service Captain at Towne Park, LLC. will orchestrate the service experience for hotel guests, coordinating with the Account Manager to ensure service standards are met.

This non-manager role involves administration, troubleshooting, and guiding other staff when the manager is not on-site. Responsibilities include guest assistance, vehicle parking coordination, and maintaining guest confidentiality while following Towne Park’s procedures.