Guest Service Captain: Valet & Hospitality Lead

Towne Park, LLC.; Lower Merion Township (Montgomery County); Vor Ort; USD 21.000 - 30.000; Vollzeit

Benefits dieser Stelle

401k retirement savings plan

Accident insurance

Critical illness insurance

Telemedicine benefits

Zusammenfassung

Towne Park, LLC. is seeking a Guest Service Captain to orchestrate service experiences for hotel guests, coordinating with the Account Manager to meet service standards on-site.

The role involves guest interactions, coordination tasks, and troubleshooting when management is off-site, with a strong emphasis on safety and guest satisfaction. The position requires 18+ years of age, a valid driver's license, and the ability to pass background checks and safety training.

Qualifikationen

• Customer service oriented with professional demeanor
• Strong hospitality mindset and guest focus
• Excellent communication with guests and team members
• Ability to handle difficult situations with tact
• Accurate cash handling and cash drop procedures
• Ability to follow instructions and report issues promptly

Aufgaben

• Greet and assist guests, opening doors and guiding vehicles
• Explain parking procedures and ensure correct valet workflow
• Assist with bell services and guest directions, taxi reservations, etc.
• Lead by example to promote teamwork and allocate tasks
• Document transactions, collect keys, and manage guest folios accurately
• Protect guest confidentiality and ensure safety and compliance with HIPAA where applicable

Ausbildung

High school diploma or GED

Tools

Jobbeschreibung

Towne Park, LLC. is seeking a Guest Service Captain to orchestrate service experiences for hotel guests, coordinating with the Account Manager to meet service standards on-site.

The role involves guest interactions, coordination tasks, and troubleshooting when management is off-site, with a strong emphasis on safety and guest satisfaction. The position requires 18+ years of age, a valid driver's license, and the ability to pass background checks and safety training.