Guest Service Agent - Front Desk & Reservations

Shamin Hotels, Inc.; Virginia Beach (VA); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Accident insurance

Short-term disability

Long-term disability

Pet insurance

Gym discounts

PTO

Paid holidays

Shamin perks

401K with match

Employee discounts

Job summary

Shamin Hotels in Virginia Beach seeks a Guest Service Agent to check guests in/out, assist with reservations, and provide local recommendations. You will handle payments, maintain guest records, and communicate with other hotel departments to ensure a seamless stay.

The role requires a friendly, detail-oriented individual with prior front desk experience and strong customer service skills. This is an on-site position with comprehensive benefits and opportunities for growth within Shamin Hotels.

Qualifications

• Proven experience as a front desk agent preferred.
• Prioritization and time management skills required.
• Working quickly without compromising quality.
• Attention to Detail skills required.
• Reliable mode of transportation required.
• High school diploma or GED certification or an equivalent combination of education and experience.

Responsibilities

• Greets, registers, and assigns rooms to guests.
• Issues room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
• Date-stamps, sorts and racks incoming mail and messages.
• Transmits and receives messages using equipment such as telephone, fax and switchboard.
• Answers inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
• Keeps records of room availability and guests’ accounts.
• Computes bill, collects payment and makes change for guests.
• May make, confirm and cancel reservations for guests.
• Posts charges such as room, food, liquor or telephone by hand or machine.
• May make restaurant, transportation or entertainment reservations for guests.
• May deposit guests’ valuables in hotel safe or safe-deposit box.
• May order complimentary flowers or Champaign for special guests at management’s direction
• Understands and enforces the hotel company credit policies.
• Accounts for all cash and makes deposits in accordance with hotel and company policies.
• Communicates effectively with other front office and hotel departments.
• Reports to work for scheduled shift, on time and in uniform in accordance with company policy.
• Knows and complies with all company policies and procedures pertaining to this position and its duties.
• Takes the initiative to greet guests in a friendly and warm manner.
• Cross sells other Shamin Hotels.
• Performs other related duties as required.

Skills

Front desk experience

Customer service

Time management

Attention to detail

Reliable transportation

Education

High school diploma or GED

Job description

Shamin Hotels in Virginia Beach seeks a Guest Service Agent to check guests in/out, assist with reservations, and provide local recommendations. You will handle payments, maintain guest records, and communicate with other hotel departments to ensure a seamless stay.

The role requires a friendly, detail-oriented individual with prior front desk experience and strong customer service skills. This is an on-site position with comprehensive benefits and opportunities for growth within Shamin Hotels.