Guest Experience Agent - Front Desk & Reservations

Shamin Hotels; Sandston (VA); On-site; USD 19,000 - 26,000; Full time

Job summary

Shamin Hotels is seeking a Guest Service Agent in Virginia to handle guest check-in/check-out, reservations, and guest inquiries while providing local activity recommendations.

The role involves registering guests, issuing keys, collecting payments, maintaining guest records, and processing reservations and charges. This on-site position supports front office operations and guest satisfaction.

Qualifications

• Greets, registers, and assigns rooms to guests.
• Issues room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
• Transmits and receives messages using equipment such as telephone, fax and switchboard.
• Answers inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
• Keeps records of room availability and guests’ accounts.
• Computes bill, collects payment and makes change for guests.
• May make, confirm and cancel reservations for guests.
• Posts charges such as room, food, liquor or telephone by hand or machine.
• May order transportation or entertainment reservations for guests.
• May deposit guests’ valuables in hotel safe or safe-deposit box.
• Understands and enforces the hotel company credit policies.

Responsibilities

• Greets, registers, and assigns rooms to guests.
• Issues room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
• Date-stamps, sorts and racks incoming mail and messages.
• Transmits and receives messages using equipment such as telephone, fax and switchboard.
• Answers inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
• Keeps records of room availability and guests’ accounts.
• Computes bill, collects payment and makes change for guests.
• May make, confirm and cancel reservations for guests.
• Posts charges such as room, food, liquor or telephone by hand or machine.
• May order complimentary flowers or Champaign for special guests at management’s direction
• Understands and enforces the hotel company credit policies.

Job description

Shamin Hotels is seeking a Guest Service Agent in Virginia to handle guest check-in/check-out, reservations, and guest inquiries while providing local activity recommendations.

The role involves registering guests, issuing keys, collecting payments, maintaining guest records, and processing reservations and charges. This on-site position supports front office operations and guest satisfaction.