Guest Service Agent: Welcoming Stays & Reservations

Koger Ii Llc; Midlothian (VA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Dental and vision

Paid time off

401K plan with company match

Employee discounts at branded hotels

Job summary

Shamin Hotels in Virginia is seeking a friendly Guest Service Agent to check guests in and out, answer questions and guide them to local activities. You will issue keys, process payments and assist guests with reservations, creating a welcoming experience.

Strong front desk experience, attention to detail, and teamwork are required, with a focus on delivering warm, personalized service to every guest.

Qualifications

• Experience at a hotel front desk or similar reception role.
• Ability to multitask and manage guest requests efficiently.
• Strong communication and interpersonal skills.
• Reliable transportation is required.

Responsibilities

• Check guests in and out and assign rooms as needed.
• Issue room keys and provide escort instructions.
• Process payments for room charges and other services.
• Answer guest questions and recommend local activities.
• Maintain records of room availability and guest accounts.

Skills

Front desk experience

Time management

Attention to detail

Customer service

Reliable transportation

Education

High school diploma or GED

Job description

Shamin Hotels in Virginia is seeking a friendly Guest Service Agent to check guests in and out, answer questions and guide them to local activities. You will issue keys, process payments and assist guests with reservations, creating a welcoming experience.

Strong front desk experience, attention to detail, and teamwork are required, with a focus on delivering warm, personalized service to every guest.