Guest Experience & Reservations Specialist

Shamin Hotels; Virginia Beach (VA); On-site; USD 20,664 - 27,552; Part time

Job summary

Shamin Hotels is seeking a Guest Service Agent in Virginia Beach to handle guest check-ins and check-outs, assist with reservations, and provide information about the hotel and local attractions. This role requires excellent customer service skills and the ability to manage transactions accurately.

The ideal candidate should have strong communication skills, be organized, and demonstrate initiative in creating a welcoming environment for guests.

Qualifications

• Previous experience in customer service or hotel industry is a plus.
• Ability to communicate effectively in person and on the phone.
• Strong organizational skills.

Responsibilities

• Greet and register guests, assigning rooms.
• Answer guest inquiries about hotel services and local attractions.
• Manage guest payments and keep detailed records.

Skills

Customer service skills

Communication skills

Time management

Cash handling

Job description

Shamin Hotels is seeking a Guest Service Agent in Virginia Beach to handle guest check-ins and check-outs, assist with reservations, and provide information about the hotel and local attractions. This role requires excellent customer service skills and the ability to manage transactions accurately.

The ideal candidate should have strong communication skills, be organized, and demonstrate initiative in creating a welcoming environment for guests.