Guest Services Agent | Front Desk at Beachfront Hotel

Shamin Hotels Master; Virginia Beach (VA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Hilton travel discounts

Shamin perks

Referral bonus

Job summary

Shamin Hotels is seeking a Guest Services Agent (Front Desk Agent) at our Hampton Inn & Suites Virginia Beach Town Center. Location: Virginia Beach, VA 23462.

You will handle check-in/out, respond to guest needs, process transactions, and coordinate with-housekeeping to ensure a smooth front desk operation. This role requires a high school diploma or GED, strong customer service, excellent English communication, and comfort with computer systems.

Qualifications

• High School diploma or GED required.
• Previous customer service, hospitality, or front desk experience preferred.
• Able to communicate in English, verbal and written; bilingual a plus.
• Comfortable using computers and property management systems; able to learn new software quickly.
• Ability to work well under pressure in a fast-paced environment.
• Attention to detail and a passion for delivering exceptional service.
• Ability to stand for extended periods during a shift.
• Flexibility to work evenings, weekends, and holidays as needed.

Responsibilities

• Welcomes guests warmly, completes check-in and check-out efficiently, and ensures every interaction reflects company and brand standards.
• Answers phones, responds to guest requests, and resolves concerns promptly — escalating to a manager when needed.
• Processes payments accurately, manages cash and credit transactions, and maintains a balanced shift bank.
• Takes and modifies reservations, communicates room availability, and coordinates with Housekeeping and Maintenance on room readiness.
• Provides local recommendations and information on hotel amenities, services, and the Virginia Beach area.
• Maintains a clean, organized, and professional front desk and lobby area.
• Follows all safety, security, and emergency procedures to protect guests, team members, and property.
• Reports for scheduled shifts, on time and in uniform, in accordance with company policy.
• Knows and complies with all company policies and procedures pertaining to this position and its duties.
• Takes the initiative to greet guests in a friendly and warm manner.
• Performs other related duties as required.

Skills

Customer service

English communication

Computer literacy

Cash handling

Multitasking

Hospitality mindset

Education

High School diploma or GED

Tools

Property management systems

Front desk software

Job description

Shamin Hotels is seeking a Guest Services Agent (Front Desk Agent) at our Hampton Inn & Suites Virginia Beach Town Center. Location: Virginia Beach, VA 23462.

You will handle check-in/out, respond to guest needs, process transactions, and coordinate with-housekeeping to ensure a smooth front desk operation. This role requires a high school diploma or GED, strong customer service, excellent English communication, and comfort with computer systems.