Guest Experience Agent - Front Desk Concierge

Shamin Hotels; Glen Allen (VA); On-site; USD 17,000 - 22,000; Full time

Job summary

Shamin Hotels in Virginia is seeking a Guest Service Agent to handle guest check-ins and check-outs, answer questions, and provide local recommendations. The role involves interacting with guests in person and online, obtaining guest information, assigning rooms, activating keys, and processing payments.

You will greet guests, issue keys, assist with reservations, manage mail, and relay hotel services and directions.

Qualifications

• Experience in front desk or guest services preferred.
• Excellent communication and customer service skills.
• Ability to handle payments and basic accounting.

Responsibilities

• Greets, registers, and assigns rooms to guests.
• Issues room keys and escorts guests as needed.
• Transmits and receives messages via telephone, fax or switchboard.
• Answers inquiries about services, dining, and directions.
• Keeps records of room availability and guest accounts.
• Computes bills and collects payments.
• May make reservations for guests.
• May accept valuables and use safe-deposit box.

Job description

Shamin Hotels in Virginia is seeking a Guest Service Agent to handle guest check-ins and check-outs, answer questions, and provide local recommendations. The role involves interacting with guests in person and online, obtaining guest information, assigning rooms, activating keys, and processing payments.

You will greet guests, issue keys, assist with reservations, manage mail, and relay hotel services and directions.