Guest Service Agent

Peachtree Group; Kennesaw (GA); On-site; USD 16,531 - 22,041; Full time

Benefits offered by this job

medical

dental

vision

disability

life insurance

401(k) retirement match

Paid Holidays

Paid Time Off

Employee Assistance Program

Fund

Job summary

Peachtree Group seeks a Guest Service Agent to support front desk operations in Kennesaw, GA. You will handle check-ins/outs, process payments, verify billing, and assist guests with reservations and requests in a friendly, professional, and timely manner, upholding high-quality service.

The role emphasizes anticipating guest needs, exceeding expectations, and delivering creative solutions within the brand standards to ensure guest satisfaction.

Qualifications

• Experience in front desk or guest services is preferred.
• Strong communication and problem-solving abilities.

Responsibilities

• Process check-ins and check-outs in a friendly, professional manner.
• Secure payments and verify/adjust billing as needed.
• Assist guests with reservations and requests to ensure satisfaction.
• Anticipate guest needs and provide creative solutions while upholding brand standards.

Job description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Benefits

• medical
• dental
• vision
• disability
• life insurance
• 401(k) retirement match
• Paid Holidays
• Paid Time Off
• Employee Assistance Program
• Fund