Guest Service Agent

Peachtree Group Hospitality Management; Kennesaw (GA); On-site; USD 17,908 - 24,796; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) match

Paid holidays

Paid time off

Employee assistance program

Job summary

Peachtree Group Hospitality Management is seeking a friendly Guest Service Agent in Kennesaw, GA to handle check-ins/outs, process payments, and assist guests with reservations while maintaining high-quality service.

You will anticipate guest needs, resolve issues creatively, and ensure adherence to brand standards, delivering exceptional guest experiences daily.

Qualifications

• Experience in hospitality or front desk preferred.
• Ability to process payments and verify billing.
• Strong communication and guest-relations skills.

Responsibilities

• Process check-ins/outs and secure payment.
• Verify and adjust guest billing as needed.
• Assist guests with reservations and requests in a friendly, timely manner.

Skills

Customer service

Communication

Job description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.