Guest Service Agent

Peachtree Group Hospitality Management; Alpharetta (GA); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid Holidays

Paid Time Off

Employee Assistance Program

Employee Fund

Job summary

A hospitality management firm in Alpharetta seeks a Guest Service Agent to ensure high-quality guest satisfaction. The role involves processing check-ins and check-outs, managing billing, and assisting guests with their requests. Ideal candidates will possess exceptional guest service skills and a commitment to exceeding guest expectations. The position offers a comprehensive benefits package, including medical, dental, and retirement plans, fostering a supportive work-life balance.

Qualifications

• Exceptional guest service skills and ability to exceed guest expectations.
• Ability to process transactions accurately.
• Strong communication skills for handling guest requests.

Responsibilities

• Process guest check-ins and check-outs efficiently.
• Handle payment processing and billing adjustments.
• Assist guests with reservations and inquiries in a professional manner.

Job description

Description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.