Guest Service Agent

Peachtree Group; Sewanee (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) match

Paid holidays

Paid time off

Employee Assistance Program and Fund

Job summary

Peachtree Group in Sewanee, TN, is seeking a Guest Service Agent to greet guests, manage check-ins and check-outs, secure payment, and assist with reservations with a friendly, professional approach. The role emphasizes accuracy, hospitality, and adherence to brand standards to ensure guest satisfaction.

The position Anticipates guest needs, resolves issues creatively, and provides support across front-desk operations within a collaborative team.

Responsibilities

• Process check-ins and check-outs with accuracy and courtesy.
• Secure payment and verify/adjust billing as needed.
• Assist guests with reservations and requests in a friendly, professional manner.

Job description

Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.