Guest Service Agent

Peachtree Group; Annapolis (MD); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Employee Assistance Program

Fund

Job summary

Peachtree Group's Guest Service Agent will welcome guests, handle check-ins and check-outs, secure payment, and verify billing with accuracy and courtesy. The role requires friendly, professional service and adherence to brand standards.

You will help guests with reservations and requests, anticipate needs, and deliver creative solutions to ensure a memorable stay. This on-site position offers comprehensive benefits, 401(k) matching, paid holidays, PTO, and access to employee assistance programs.

Qualifications

• Experience in hospitality or guest services preferred.
• Ability to process payments and verify billing.

Responsibilities

• Process check-ins and check-outs for guests.
• Secure payment and verify billing details.
• Assist guests with reservations and requests in a friendly, professional manner.

Job description

Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.