Guest Service Agent

Peachtree Group Hospitality Management; Livonia (MI); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid Holidays

Paid Time Off

Employee Assistance Program

Job summary

Peachtree Group Hospitality Management is looking for a Guest Service Agent in Livonia, Michigan. The role involves processing check-ins and check-outs, ensuring billing accuracy, and assisting guests with their needs in a friendly and professional manner.

Candidates will enjoy a comprehensive benefits package, including medical and retirement plans, as well as Paid Holidays and Paid Time Off to promote work-life balance. Join us to contribute to exceptional guest experiences!

Qualifications

• Ability to process check-ins and check-outs professionally.
• Experience in billing verification and adjustment.
• Strong customer service skills.

Responsibilities

• Assist guests with reservations and requests.
• Provide exceptional service to ensure guest satisfaction.
• Comply with brand standards in all guest interactions.

Job description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.