Guest Service Agent

Peachtree Group Hospitality Management; Nashville (TN); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid Holidays

Paid Time Off

Employee Assistance Program

Benefit Fund

Job summary

Peachtree Group Hospitality Management in Nashville, TN seeks a Guest Service Agent to warmly greet guests, process check-ins/outs, verify billing, and assist with reservations with a professional demeanor. The role emphasizes accuracy, brand standards, and exceptional service while supporting guests' requests and anticipating needs to exceed expectations in a fast-paced hospitality environment.

This position offers a chance to contribute to guest satisfaction through courteous communication and

Responsibilities

• Processing check-ins/outs and securing payment while verifying and adjusting billing.
• Assist guests with reservations and requests in a friendly, professional and timely manner.
• Anticipate guest needs, exceed expectations and implement creative solutions to provide exceptional service.

Job description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.