Guest Service Agent

Peachtree Group; Franklin (TN); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid holidays

Paid time off

Employee Assistance Program

Job summary

Peachtree Group seeks a Guest Service Agent to manage check-ins and check-outs, process payments, and assist guests with reservations and requests in a friendly, professional manner. This role emphasizes high-quality service and brand standards to ensure guest satisfaction.

The position supports guests with reservations and requests, anticipates needs, and provides creative solutions to enhance their experience while maintaining a professional and timely approach.

Qualifications

• Processing check-ins and check-outs with accuracy.
• Handling payments and verifying billing details.
• Assisting guests with reservations and requests.
• Upholding brand standards and quality in service.

Responsibilities

• Process guest check-ins/check-outs in a timely, courteous manner.
• Secure payment and verify or adjust billing as needed.
• Assist guests with reservations, requests, and special needs.
• Maintain high standards of service to ensure guest satisfaction.

Skills

Guest service

Payment processing

Billing adjustment

Reservations

Job description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.