Guest Service Agent

Peachtree Group; Ashburn (VA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

medical

dental

vision

disability

life insurance

401(k) retirement match

Paid Holidays

Paid Time Off

Employee Assistance Program

Fund

Job summary

Peachtree Group is seeking a Guest Service Agent to warmly welcome guests, process check-ins and check-outs, and handle reservations with accuracy and courtesy.

In this role you will secure payments, verify and adjust billing as needed, and respond to guest requests with professionalism, aiming to exceed expectations while upholding brand standards.

Responsibilities

• Process check-ins and check-outs.
• Secure payment and verify billing.
• Assist guests with reservations and requests with professionalism.

Job description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Benefits

• medical
• dental
• vision
• disability
• life insurance
• 401(k) retirement match
• Paid Holidays
• Paid Time Off
• Employee Assistance Program
• Fund