Guest Service Agent

Peachtree Group; Dallas (TX); On-site; USD 29,000 - 38,000; Full time

Benefits offered by this job

medical

dental

vision

disability

life insurance

401(k) retirement match

Paid Holidays

Paid Time Off

Employee Assistance Program

Fund

Job summary

Peachtree Group in Dallas is seeking a Guest Service Agent to welcome guests, manage check-ins and check-outs, and assist with reservations and requests. You will handle payments, verify billing, and ensure a smooth, friendly guest experience in line with brand standards.

The role emphasizes accuracy, courtesy, and proactive problem-solving to exceed expectations. On-site position with competitive benefits including medical, dental, and a 401(k) match, supporting work-life balance and guest

Qualifications

• Experience in hospitality or guest services preferred.
• Strong communication and problem-solving skills.
• Ability to handle payments and billing with accuracy.

Responsibilities

• Process guest check-ins and check-outs in a timely, friendly manner.
• Secure payments and verify or adjust guest billing as needed.
• Assist guests with reservations and special requests while upholding brand standards.

Skills

Guest service

Check-in/out

Billing accuracy

Reservations assistance

Customer requests

Job description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Benefits

• medical
• dental
• vision
• disability
• life insurance
• 401(k) retirement match
• Paid Holidays
• Paid Time Off
• Employee Assistance Program
• Fund