Guest Reservations Specialist | Flexible Schedule & Travel Discounts

Hilton Columbus/Polaris; Columbus (OH); Vor Ort; USD 30.000 - 46.000; Vollzeit

Benefits dieser Stelle

Competitive wages

Family benefits plan

401K matching

Flexible scheduling

Employee discounts on Crescent stays

Complimentary parking and meals

Zusammenfassung

Crescent Hotels & Resorts is seeking a friendly Guest Services Associate in Columbus, OH to welcome guests, answer inquiries, and coordinate reservations. You will promote Crescent brand programs and assist guests with information on facilities, local attractions, and transportation.

The role emphasizes clear English communication, professional guest service, and helpful problem solving as part of a team focused on delivering exceptional guest experiences.

Qualifikationen

• Comfortable greeting guests via phone and in person
• Ability to explain hotel services and local attractions
• Capable of handling guest inquiries and requests with tact and professionalism

Aufgaben

• Answer calls and greet prospective guests warmly in clear English
• Provide accurate information on availability, rates, and transportation
• Promote Crescent programs and brand initiatives
• Assign reservations based on guest preferences and availability
• Answer questions about facilities, services, and local attractions
• Explain deposit and guarantee policies and resolve complaints
• Perform other duties as assigned

Kenntnisse

Clear English communication

Phone etiquette

Guest service oriented

Jobbeschreibung

Crescent Hotels & Resorts is seeking a friendly Guest Services Associate in Columbus, OH to welcome guests, answer inquiries, and coordinate reservations. You will promote Crescent brand programs and assist guests with information on facilities, local attractions, and transportation.

The role emphasizes clear English communication, professional guest service, and helpful problem solving as part of a team focused on delivering exceptional guest experiences.