Guest Experience Concierge | Breakfast & Local Guide

Concord Hospitality Enterprises; Columbus (OH); On-site; USD 18,000 - 22,000; Full time

Benefits offered by this job

Medical/dental/vision plans

Tuition assistance

401K

Discounted hotel room rates

Job summary

Concord Hospitality Enterprises is seeking a friendly and knowledgeable Concierge in Columbus, OH. You will be the go-to resource for guests, offering restaurant and area recommendations, directions, and personalized service to enhance their stay.

As the main point of contact, you will respond to requests, provide information about local attractions, coordinate with hotel departments, and ensure guest satisfaction with clear, professional communication.

Qualifications

• Experience in guest services preferred.
• Excellent communication and problem-solving skills.
• Ability to provide accurate local information and directions.

Responsibilities

• Respond to guest requests for special arrangements by making arrangements or identifying providers.
• Handle requests from guests with unique needs and follow up for satisfaction.
• Provide information about the property and area amenities, including events and activities.
• Answer and process all guest calls, messages, requests, questions, or concerns.
• Coordinate with other departments to resolve guest issues as needed.
• Review shift logs and document pertinent information in logbooks.
• Monitor lounge for seating and guest safety and well-being.
• Report accidents or unsafe conditions to the manager and complete safety training.
• Maintain policies, professional appearance, confidentiality, and asset protection.
• Welcome guests, anticipate service needs, assist guests with disabilities, and show appreciation.

Skills

Guest services

Communication

Professionalism

Attention to detail

Job description

Concord Hospitality Enterprises is seeking a friendly and knowledgeable Concierge in Columbus, OH. You will be the go-to resource for guests, offering restaurant and area recommendations, directions, and personalized service to enhance their stay.

As the main point of contact, you will respond to requests, provide information about local attractions, coordinate with hotel departments, and ensure guest satisfaction with clear, professional communication.