Guest Experience Specialist - Front Desk

Ram Hotels; Columbus (GA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts on hotel rooms and

Opportunities for advancement within

Professional development opportunities

Positive and supportive work

Job summary

Ram Hotels in Columbus, GA is seeking a friendly Front Desk Agent to manage reservations, check guests in and out, answer inquiries, and assist with guest requests during their stay.

The role emphasizes strong customer service, clear communication, and the ability to multitask in a fast-paced environment, with evening, weekend, and holiday availability. Benefits include employee discounts and opportunities for advancement.

Qualifications

• Previous experience as a front desk agent or in a customer service role is preferred
• Strong communication and interpersonal skills
• Ability to multitask and handle a high-volume workload
• Proficiency with computer systems and reservation software
• Flexibility to work evenings, weekends, and holidays as needed

Responsibilities

• Manage reservations and check guests in and out using a computerized system
• Handle guest requests, such as booking tours or making restaurant reservations
• Assist with check-in and check-out processes, including handling payments and issuing keys
• Answer phone calls and respond to online inquiries in a timely and professional manner
• Assist with organizing and setting up events and meetings
• Handle guest complaints and concerns with grace and professionalism
• Perform light cleaning duties, such as wiping down counters and restocking supplies
• Other duties as assigned

Skills

Customer service

Communication

Multitasking

Computer systems

Flexibility

Tools

Reservation systems

Microsoft Office

Job description

Ram Hotels in Columbus, GA is seeking a friendly Front Desk Agent to manage reservations, check guests in and out, answer inquiries, and assist with guest requests during their stay.

The role emphasizes strong customer service, clear communication, and the ability to multitask in a fast-paced environment, with evening, weekend, and holiday availability. Benefits include employee discounts and opportunities for advancement.