Guest Services Specialist: Front Desk & Guest Experience

Sonesta International Hotels; Columbus (OH); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Medical, Dental and Vision Insurance

401(k) Retirement Plan

Paid Vacation and Sick Days

Job summary

A hospitality company is seeking a Guest Service Agent in Columbus, Ohio. This entry-level role involves delivering exceptional service, handling guest registrations, and processing payments. The ideal candidate will have a high school diploma, prior customer service experience, and skills in communication and problem-solving. Benefits include medical, dental, vision insurance and opportunities for discounts.

Qualifications

• One year of previous hotel experience or retail customer service preferred.
• Professional verbal and written communication skills.
• May be required to obtain a ServSafe and TIPS certification.

Responsibilities

• Deliver excellent guest service per Sonesta standards.
• Register guests, issue room keys, and provide hotel information.
• Process all cash and credit card transactions accurately.

Skills

Fluent English

Mathematical skills

Problem solving

Verbal and written communication

Education

High School diploma or equivalent

Tools

Microsoft Office

Opera systems

Job description

A hospitality company is seeking a Guest Service Agent in Columbus, Ohio. This entry-level role involves delivering exceptional service, handling guest registrations, and processing payments. The ideal candidate will have a high school diploma, prior customer service experience, and skills in communication and problem-solving. Benefits include medical, dental, vision insurance and opportunities for discounts.