Guest Experience Concierge

Topbrassdallas; Columbus (OH); Vor Ort; USD 17.000 - 25.000; Vollzeit

Zusammenfassung

Dreamscape Hospitality in Columbus, OH is seeking a Guest Services Representative to deliver exceptional service to hotel guests and ensure a memorable stay. You will check guests in and out, handle reservations, answer inquiries, and provide concierge recommendations for local attractions and dining.

This role requires strong communication, multitasking, and a professional demeanor in a fast-paced hotel environment.

Qualifikationen

• High school diploma or equivalent required.
• Previous experience in customer service or hospitality is preferred.
• Strong communication and interpersonal skills are essential.

Aufgaben

• Greet guests upon arrival and check them in/out.
• Handle reservations and ensure accurate billing and payments.
• Answer calls, respond to inquiries, and provide solutions to guest issues.
• Provide concierge recommendations for local attractions and dining.
• Maintain a tidy front desk area and assist with luggage handling as required.
• Uphold Dreamscape Hospitality standards of quality and hospitality.

Kenntnisse

Customer service

Communication skills

Multitasking

Computer literacy

Ausbildung

High school diploma or equivalent

Hospitality training / some college

Tools

Hotel reservation software

Jobbeschreibung

Dreamscape Hospitality in Columbus, OH is seeking a Guest Services Representative to deliver exceptional service to hotel guests and ensure a memorable stay. You will check guests in and out, handle reservations, answer inquiries, and provide concierge recommendations for local attractions and dining.

This role requires strong communication, multitasking, and a professional demeanor in a fast-paced hotel environment.