Guest Services Pro—Front Desk & Concierge (Flexible Hours)

Dreamscape Hospitality; East Columbus (OH); On-site; USD 32,000 - 46,000; Full time

Job summary

Dreamscape Hospitality in Columbus, Ohio, is seeking a Guest Services Representative to deliver attentive service to hotel guests, handle check-ins and check-outs, and manage reservations.

You will respond to guest inquiries with solutions, provide local recommendations, and maintain a tidy front desk while upholding the hotel's standards of hospitality.

This role requires a high school diploma, strong communication, and the ability to work evenings, weekends, and holidays in a fast-paced setting.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service, hospitality, or related field preferred.
• Must be able to work flexible hours including evenings, weekends and holidays.

Responsibilities

• Greet guests upon arrival, check them in, and provide information about the hotel’s services and amenities.
• Handle guest check-outs, ensuring accurate billing and payment processing.
• Answer and manage incoming calls, responding to guest inquiries, and providing solutions to guest issues.
• Make, modify, and cancel guest reservations as needed.
• Provide concierge services, such as recommending local attractions, restaurants, and activities.
• Maintain a tidy and organized front desk area.
• Assist with luggage handling and other guest services as required.
• Uphold the hotel’s standards of quality and hospitality at all times.

Skills

Customer service

Communication

Multitasking

Front desk software

Education

High school diploma

Hospitality training

Tools

Hotel reservation software

MS Office

Job description

Dreamscape Hospitality in Columbus, Ohio, is seeking a Guest Services Representative to deliver attentive service to hotel guests, handle check-ins and check-outs, and manage reservations.

You will respond to guest inquiries with solutions, provide local recommendations, and maintain a tidy front desk while upholding the hotel's standards of hospitality.

This role requires a high school diploma, strong communication, and the ability to work evenings, weekends, and holidays in a fast-paced setting.