Regional Guest Experience Specialist

CONTINENTAL SERVICES; Cleveland (OH); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Health Coverage: Medical, Dental and V

401(k) with company match

Paid Time Off

Wellness Programs

Referral bonus

Job summary

Continental Services in Groveport, OH seeks a Guest Experience Specialist to elevate guest experiences across client locations. You will act as a frontline brand ambassador, partnering with Account Managers and market teams to uphold hospitality standards and customer satisfaction.

The role requires travel within the territory, strong communication, and the ability to adapt to changing schedules, with a focus on delivering unforgettable guest experiences across multiple sites.

Qualifications

• 1-2 years in hospitality or guest-facing roles.
• Strong verbal and written communication.
• Organized with a dynamic field schedule ability.
• Proficient with mobile apps, spreadsheets, and scheduling tools.
• Brand ambassador representing Continental with professionalism.

Responsibilities

• Serve as the dedicated Guest Experience Specialist for a defined region.
• Coordinate and execute Grand Openings within territory with planning and on-site coordination.
• Plan site visits at least one week in advance and log visits.
• Coordinate client events with vendors.
• Develop understanding of Guest Experience and interactions with services and tech.
• Track activities and collect feedback for improvements.

Skills

Hospitality

Guest service

Communication

Scheduling

Mobile apps

Driver's license

Team collaboration

Tools

Scheduling software

CRM software

Job description

Continental Services in Groveport, OH seeks a Guest Experience Specialist to elevate guest experiences across client locations. You will act as a frontline brand ambassador, partnering with Account Managers and market teams to uphold hospitality standards and customer satisfaction.

The role requires travel within the territory, strong communication, and the ability to adapt to changing schedules, with a focus on delivering unforgettable guest experiences across multiple sites.