Guest Experience Lead - Front Desk (Flexible Scheduling)

The Crescent Hotels Group; Columbus (OH); Sur place; USD 28 000 - 36 000; Plein temps

Avantages offerts par ce poste

Competitive pay

Benefits package

401K matching

Flexible scheduling

Discounts for Crescent properties

Free parking and employee meals

Résumé du poste

Crescent Hotels & Resorts seeks a Front Desk Agent to welcome guests at our Columbus property and ensure smooth check-in/check-out. You will be the first point of contact, handling requests and delivering a warm, personalized experience.

You will coordinate with other departments, assist with guest needs, and step in as manager on duty when required, maintaining service recovery and high standards of hospitality.

Qualifications

• Provide outstanding customer service interactions at all times.
• Flexible scheduling across days, evenings, and weekends.
• Maintain guest experience from check-in to check-out.
• Address guest concerns promptly and professionally.

Responsabilités

• Welcome guests and assist with check-in/check-out procedures.
• Coordinate with other departments to fulfill guest needs and resolve issues.
• Act as manager on duty when assigned and ensure smooth operations.

Connaissances

Customer service

Communication

Attention to detail

Teamwork

Formation

High school diploma

Outils

POS system

Description du poste

Crescent Hotels & Resorts seeks a Front Desk Agent to welcome guests at our Columbus property and ensure smooth check-in/check-out. You will be the first point of contact, handling requests and delivering a warm, personalized experience.

You will coordinate with other departments, assist with guest needs, and step in as manager on duty when required, maintaining service recovery and high standards of hospitality.