Guest Reservations Specialist: Elevate Stays & Upsell

Hilton; United States; Remote; USD 36,000 - 48,000; Full time

Job summary

Hilton is seeking a Reservations/Operator Agent to brighten guests' stays by delivering warm, professional service. In this full-time role, you’ll handle inquiries, convert them into confirmed reservations, and maintain accurate records to ensure a seamless guest experience.

You’ll use proactive selling to promote hotel services and upgrades, support sales opportunities, and contribute to Hilton’s award-winning culture of hospitality, integrity, teamwork, and leadership.

Qualifications

• Passion for hospitality and warmth.
• Integrity and doing the right thing.
• Leadership, teamwork, ownership.

Responsibilities

• Provide exceptional customer service by responding to inquiries from guests and team members.
• Secure individual bookings by converting inquiries into confirmed reservations.
• Maintain accuracy when recording and processing reservations.
• Use proactive selling to promote hotel services and upgrades.
• Support sales efforts by identifying potential leads for future business opportunities.

Job description

Hilton is seeking a Reservations/Operator Agent to brighten guests' stays by delivering warm, professional service. In this full-time role, you’ll handle inquiries, convert them into confirmed reservations, and maintain accurate records to ensure a seamless guest experience.

You’ll use proactive selling to promote hotel services and upgrades, support sales opportunities, and contribute to Hilton’s award-winning culture of hospitality, integrity, teamwork, and leadership.