Guest Services Specialist: Welcoming Guests & Up-Selling

Crescent Hotels & Resorts; Elko (AL); On-site; USD 28,000 - 40,000; Full time

Job summary

Crescent Hotels & Resorts is seeking a Guest Services Agent to warmly greet guests, register arrivals, and ensure a smooth check-out experience. You will use the property management and POS systems, know room categories and local offerings, and upsell services to boost occupancy while maintaining exceptional service.

This role emphasizes timely, friendly guest interactions and problem solving to support profitability and guest satisfaction at the property level.

Responsibilities

• Greet guests and complete the registration process to include inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Receive, input, retrieve and relay messages to guests

Job description

Crescent Hotels & Resorts is seeking a Guest Services Agent to warmly greet guests, register arrivals, and ensure a smooth check-out experience. You will use the property management and POS systems, know room categories and local offerings, and upsell services to boost occupancy while maintaining exceptional service.

This role emphasizes timely, friendly guest interactions and problem solving to support profitability and guest satisfaction at the property level.