Senior Reservations Specialist — Hospitality Mastery

Hilton; Honolulu (HI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Travel perks

Employee stock plan

Parental leave

Caregiving support

Crisis concierge

Mental health resources

PTO

Health benefits

Retirement plans

Job summary

Hilton Hawaiian Village Waikiki Beach Resort is seeking a Senior Reservations Agent to join the Hotels team. You’ll handle guest inquiries, convert requests into reservations, and ensure accurate recording of every booking.

Knowledge of Hilton PMS is preferred, and prior front desk or reservation experience is highly valued. Join a world-class property on 22 acres with extensive event spaces, award-winning culture, and generous team benefits.

Qualifications

• Knowledge of Hilton PMS system.
• Previous front desk or reservation experience is highly preferred.

Responsibilities

• Provide exceptional customer service: Respond promptly and professionally to inquiries from guests and team members
• Secure individual bookings: Convert guest inquiries into confirmed reservations
• Maintain attention to detail: Record and process all reservations with accuracy
• Use proactive selling techniques: Maximize room sales by promoting hotel services and upgrades
• Support sales efforts: Respond to sales inquiries and help identify potential leads for future business opportunities

Tools

Hilton PMS system

Front desk or reservations experience

Job description

Hilton Hawaiian Village Waikiki Beach Resort is seeking a Senior Reservations Agent to join the Hotels team. You’ll handle guest inquiries, convert requests into reservations, and ensure accurate recording of every booking.

Knowledge of Hilton PMS is preferred, and prior front desk or reservation experience is highly valued. Join a world-class property on 22 acres with extensive event spaces, award-winning culture, and generous team benefits.