Guest Reservations Specialist — Service & Availability Expert

The Plaza Hotel Pioneer Park; El Paso (TX); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical, dental and vision health保险

Paid Time Off

401k Company Match

Daily Pay

Life Insurance

Travel Discounts

Commuter benefits

Educational/Professional Development

Job summary

HHM Hotels is seeking a Reservations Agent to respond to telephone, email, and internet inquiries, applying sales techniques to secure and process guest reservations.

You will provide information on availability, rates, and hotel amenities, input data into the CRS, and confirm bookings while promoting sustainability standards.

The role may require weekend or holiday shifts and offers competitive wages and benefits as described by HHM Hotels.

Qualifications

• Respond to telephone, email and internet inquiries promptly and accurately.
• Provide accurate information regarding availability, room types, rates, transportation, and hotel amenities.
• Input and retrieve data using the computer reservation system (CRS) with appropriate codes.

Responsibilities

• Answer the telephone and greet prospective guests in a friendly manner; respond to callers’ inquiries and requests.
• Respond to email and internet inquiries promptly and accurately.
• Provide information regarding availability, room types, rates, transportation, and hotel amenities; assign reservations and provide confirmation numbers.

Skills

Customer service

Education

High school diploma

Job description

HHM Hotels is seeking a Reservations Agent to respond to telephone, email, and internet inquiries, applying sales techniques to secure and process guest reservations.

You will provide information on availability, rates, and hotel amenities, input data into the CRS, and confirm bookings while promoting sustainability standards.

The role may require weekend or holiday shifts and offers competitive wages and benefits as described by HHM Hotels.