Guest Experience Specialist

Hilton; Springfield (IL); On-site; USD 29,000 - 42,000; Full time

Benefits offered by this job

Travel perks

Employee stock purchase program

Paid parental leave

Caregiving concierge services

Crisis concierge

Mental health resources

Paid time off

Health benefits

Retirement plans

Job summary

Hilton seeks a Guest Service Agent to warmly welcome guests, manage check-in/check-out, and provide local knowledge. You will use the POS system to process payments and upsell hotel services, ensuring memorable stays with a focus on guest satisfaction and efficient service.

Ideal candidates have strong communication, a hospitality mindset, and a passion for light and warmth in guest interactions across all touchpoints.

Responsibilities

• Greet guests on arrival and complete check-in including room assignment and keys.
• Process departures by verifying charges, handling payments, and issuing receipts.
• Provide hotel knowledge to assist guest inquiries about rooms, rates, and areas.
• Promote hotel services and amenities to maximize revenue.
• Respond to guest requests and resolve concerns with care and urgency.

Skills

Guest service

Communication

Upselling

Tools

POS system

Job description

Hilton seeks a Guest Service Agent to warmly welcome guests, manage check-in/check-out, and provide local knowledge. You will use the POS system to process payments and upsell hotel services, ensuring memorable stays with a focus on guest satisfaction and efficient service.

Ideal candidates have strong communication, a hospitality mindset, and a passion for light and warmth in guest interactions across all touchpoints.