Guest Reservations Specialist – Upsell & Guest Experience

Heritage Hotels & Resorts Corporate Office; Albuquerque (NM); Presencial; USD 21.000 - 28.000; Tempo integral

Benefícios oferecidos por esta vaga

401(k) match

Employee discounts across Heritage

Complimentary meals during shifts

Free employee parking

Growth opportunities

Inclusive culture

Resumo da vaga

Heritage Hotels & Resorts Corporate Office is seeking a Central Reservations Agent to support our reservations office. You will handle guest inquiries, process reservations, modifications, and cancellations with a focus on accuracy and guest satisfaction.

Ideal candidates will excel in a fast-paced environment, demonstrate strong communication, and provide exceptional service while promoting Heritage promotions and packages.

Qualificações

• Excellent verbal and written communication with a professional telephone presence.
• Strong customer service, organizational, and multitasking skills.
• Sales-minded approach with ability to upsell.
• Proficiency with computers and the ability to learn reservation systems.

Responsabilidades

• Process guest reservations, modifications, and cancellations via phone, email, and other channels.
• Book individual and group reservations accurately using the reservation management system.
• Provide guests with information on amenities, room types, promotions, and local attractions.
• Utilize sales techniques and upsell to maximize revenue and guest satisfaction.
• Maintain knowledge of rates, promotions, packages, and property offerings.
• Ensure reservation details and guest info are documented accurately.

Conhecimentos

Verbal communication

Written communication

Customer service

Multitasking

Sales mindset

Typing 30 wpm

Formação

High school diploma

Ferramentas

Reservation system

Descrição da vaga

Heritage Hotels & Resorts Corporate Office is seeking a Central Reservations Agent to support our reservations office. You will handle guest inquiries, process reservations, modifications, and cancellations with a focus on accuracy and guest satisfaction.

Ideal candidates will excel in a fast-paced environment, demonstrate strong communication, and provide exceptional service while promoting Heritage promotions and packages.