Guest Experience Concierge

Hilton; Charleston (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Travel perks

ESPP discount

Paid parental leave

Caregiving support

Crisis concierge

Mental health resources

Generous PTO

Health & welfare benefits

Retirement plans

Job summary

Hilton is seeking a Guest Service Agent to greet guests, manage check-ins and check-outs, and provide warm, insightful information to help create memorable experiences.

You will upsell hotel amenities, answer guest questions, and address requests with urgency while delivering the hospitality Hilton is known for across our global properties. This role offers opportunities for growth within a world-class brand.

Qualifications

• A passion for hospitality and exceptional guest service.

Responsibilities

• Greet guests and complete check-in/check-out with accuracy.
• Process charges and payments using the POS system.
• Provide hotel and local information to assist guest inquiries.
• Promote hotel services and amenities to maximize revenue.
• Respond to guest requests and resolve concerns with care and urgency.

Job description

Hilton is seeking a Guest Service Agent to greet guests, manage check-ins and check-outs, and provide warm, insightful information to help create memorable experiences.

You will upsell hotel amenities, answer guest questions, and address requests with urgency while delivering the hospitality Hilton is known for across our global properties. This role offers opportunities for growth within a world-class brand.