Stay Experience Ambassador: Elevate Guest Stays

Hilton; Omaha (NE); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Travel perks

Stock purchase program

Paid parental leave

Caregiving support

Crisis concierge

Mental health resources

Paid time off

Health benefits

Retirement plans

Job summary

Hilton is seeking a Stay Experience Ambassador to brighten guest stays by delivering warm, personalized experiences from arrival through departure. You will greet guests with enthusiasm, listen to their needs, and suggest amenities and local attractions to enhance every stay.

In this role, you’ll handle guest concerns with care, coordinate with relevant teams for seamless resolutions, and maintain composure during peak times or emergencies to uphold Hilton’s hospitality promises.

Qualifications

• A passion for spreading warmth of hospitality and care for guests.
• Integrity, leadership, teamwork, and accountability.
• Ability to stay calm and respond quickly in busy moments.

Responsibilities

• Deliver a warm welcome to guests and make them feel valued from lobby arrival.
• Engage guests to understand needs and offer personalized service to enhance stays.
• Provide expert guidance on property amenities and local attractions.
• Address guest concerns with care and coordinate with other departments for discreet resolution.
• Remain poised and attentive during high-traffic or emergency situations.

Job description

Hilton is seeking a Stay Experience Ambassador to brighten guest stays by delivering warm, personalized experiences from arrival through departure. You will greet guests with enthusiasm, listen to their needs, and suggest amenities and local attractions to enhance every stay.

In this role, you’ll handle guest concerns with care, coordinate with relevant teams for seamless resolutions, and maintain composure during peak times or emergencies to uphold Hilton’s hospitality promises.