Reservations Manager: Lead Revenue & Guest Experience

Hilton; United States; Remote; USD 52,000 - 90,000; Full time

Job summary

Hilton is seeking a Reservations Manager to lead the hotel’s reservations operations and drive occupancy and revenue. You will oversee inventory, group blocks, rate strategies, and coordination with Sales and Events to optimize bookings and events.

The role also involves managing third-party channels, generating regular performance reports, and coaching the reservations team to deliver outstanding guest experiences. This is a full-time, on-site position with Hilton’s hospitality culture.

Qualifications

• Experience managing hotel reservations operations.
• Strong revenue management and rate strategy skills.
• Experience coordinating with sales and events teams.
• Familiar with third-party channels and RMS/CMS tools.
• Proven leadership and coaching ability.

Responsibilities

• Oversee daily reservations operations: manage room inventory, group blocks, cut-off dates, rate restrictions, and system usage.
• Maximize occupancy and revenue: review and adjust rate strategies and promotions to meet targets.
• Collaborate with Sales and Events to maximize group bookings and corporate rates.
• Manage third-party channels and negotiate rates with booking sites and agents.
• Generate reports and forecasts to support planning and decision-making.
• Inspire and develop the team through coaching and performance management.

Skills

Reservations management

Revenue management

Channel management

Team leadership

Job description

Hilton is seeking a Reservations Manager to lead the hotel’s reservations operations and drive occupancy and revenue. You will oversee inventory, group blocks, rate strategies, and coordination with Sales and Events to optimize bookings and events.

The role also involves managing third-party channels, generating regular performance reports, and coaching the reservations team to deliver outstanding guest experiences. This is a full-time, on-site position with Hilton’s hospitality culture.